Frequently Asked Questions


Is quoting free?

Quotes are definitely free. We are always happy to give you a free quote for your current pest problem. If you want to receive a quote, go to our contact form or call us 24/7 on our number 07 3106 3400.

How quickly will you respond to my problem and how soon can my home be treated?

You can call our customer service any time for questions or bookings. Usually, we can be there within the day, or the next day. However, if the nearest appointment available is a couple of days, we will provide you with information on how to deal with the problem in the meantime.

Why should I hire a professional when I can try and do it myself?

Pests are a resilient bunch and are skillful at hiding and entering a home in places you would never consider. A pest management professional will know where to look for pests and make expert recommendations on what it will take to prevent and eliminate pests.

What will a pest control technician do for me?

Examine your property, evaluate damages and scope of the infestation. Afterward,  the affected zones will be treated and you will be provided with the required information to avoid additional re-infestation.

How serious does the pest infestation have to be to get professional help?

Pests reproduce tremendously fast and they are even better at hiding from our sight. Seeing an individual one is almost always a sign of an infestation on the properties and you should call a professional as soon as possible. When people try to fix the problem themselves, they might get the ones they see, but are usually inefficient in getting rid of the entire population, as it’s always hidden from plain sight.

How long after the initial treatment does it take to see results?

Results will differ according to the kind of pest, treatment procedures and products used. Your inspector and technician will outline what your expectations for your particular problem should be.

What is the difference between a treatment using baits vs. sprays?

Bait treatments offer customers peace of mind if they prefer not to have liquid chemicals applied in their home. The type of pest, the severity of the problem and additional aspects determine the kind of treatment we apply to your property.

Why do our pest services focus on the outside of my home when I have pests on the inside?

Aside from eliminating the pests that are already inside your home, we stop pests before they get in your home! We create a barrier around the perimeter of your home to decrease an insect’s ability to gain entry. However, if pests do gain access we have treatment methods that will successfully eradicate them.

Why do fleas, ticks, and bed bugs require more than one treatment to control?

Fleas, ticks and bed bugs are highly mobile pests and can be carried easily between location. Identifying the source of the infestation and taking the proper steps to ensure a re-infestation does not occur can take multiple service visits.

What is the value of having a regularly scheduled pest service even when I don’t see pests in my house?

A regularly scheduled pest service will prevent pests before they become a problem. It allows our technicians to watch for and spot possible signs of pest activity and act immediately to eliminate any threat. A preventative, pro-active approach to managing pests will keep your house and family safe from potentially harmful pests.

Is pest management safe for my family and pets?

The products we use to remove pests have been extensively tested and are approved by the Health Department and are applied by highly-trained, certified professionals. We also can recommend non-chemical treatment options including baits, exclusion, and sanitation.

What dangers do pests pose to my family?

Pests can pose a variety of threats to your family or home including food-borne illnesses that are transmitted to food by contact with rodents and cockroaches. Also, insect bites can cause allergic reactions that might have a major impact on human lives. Termites, nuisance birds and wildlife, and rodents can also threaten your home’s structural integrity.

How can I tell what type of pest problem I have?

If you are uncertain about the kind of pest is infesting your property, the safest and guaranteed way to identify it is by booking a pest inspection with one of the professional pest control specialists. Call our office number, 07 3106 3400, and we’ll help you sort out any doubts or questions you have.